Refund policy

Effective Date: 20/11/2024

At Arizone.bh, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Return and Refund Policy provides guidance on how to request a return or refund.

1. Eligibility for Returns

You may request a return if the following conditions are met:

  • The item is unused, undamaged, and in its original packaging.
  • The return request is made within 7 days from the date of delivery.
  • Proof of purchase (receipt or order confirmation) is provided.

Non-Returnable Items:
The following items are not eligible for return:

  • Products marked as "Final Sale" or "Non-Returnable."
  • Items damaged due to misuse, neglect, or unauthorized modifications.
  • Software or digital products.

2. Return Process

To initiate a return:

  1. Contact us via email at bh@arizone.com or call us at (+973) 33693388 with your order details.
  2. Our team will review your request and provide further instructions.
  3. Once your return is approved, ship the item back to the address provided. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Policy

Refunds will be processed under the following terms:

  • Approved refunds will be issued to the original payment method within 7 to 10 business days after receiving and inspecting the returned item.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective product).
  • For cash-on-delivery orders, refunds may be issued as store credit or bank transfer, as agreed upon.

4. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery by contacting bh@arizone.com or calling (+973) 33693388.
  • Provide photos or videos of the damaged item and its packaging for verification.
  • We will arrange a replacement or full refund, including shipping costs, once the issue is confirmed.

5. Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, follow the return process, and indicate your preference for an exchange.

6. Contact Us

If you have any questions or need further assistance with your return or refund:

Thank you for choosing Arizone.bh. We value your trust and are here to ensure your shopping experience is smooth and satisfactory.